WaterCircles has been providing insurance services since 2010, building its brand on simplicity, security, and personalized service. With around 65,000 customers and 200 employees, the company is now moving towards automated processes to boost efficiency and customer experience.
From Manual to Automated Claims
Auto insurance is one of their largest product areas. For high-volume claims, such as auto glass, having a seamless and efficient process is essential. These claims were originally handled manually by claims adjusters, leading to administrative challenges and longer processing times. The approach was both resource-draining and expensive.
To tackle these challenges, improvement opportunities were identified in the auto glass claims process. By implementing Wisentic Glass, WaterCircles has automated its workflow, streamlined the process, and increased efficiency while also shortening lead times.
Process and Impact
When claims invoices are submitted through Wisentic Glass, automatic checks are conducted across multiple areas of the case. Invoice errors are identified, and suggested corrections are provided to the claims adjuster, while invoices without errors are processed automatically.
Catarina Boijort, Head of Claims at WaterCircles, comments:
– The new process has delivered significant value from the start, which is very exciting. The collaboration has freed up resources, allowing us to focus more on time-consuming and value-adding claims tasks.
68% Automation in 30 Days
The processes and invoice checks were tailored to meet WaterCircles needs, incorporating best practices from Wisentic to ensure optimal outcomes. In the first month of using Wisentic Glass, 68% of WaterCircles' auto glass claims were automated, all while maintaining high-quality standards. And the automation rate is anticipated to exceed 70% in the near future.
